Terms and conditions

These Terms and Conditions of Service constitute an agreement between Ascend Commerce Company Limited, hereinafter referred to as the "Company" of the one part; and you, as the "Service User" of the other part. This’s for using the service to purchase the goods and/or services (the "Goods") on the Company's AMAZE Application (the "Application") from online shops/sellers selling the goods via the said Application (the "Shops"), as well as, participating in various activities on the Application under the conditions established by the Company, hereinafter referred to as the "Service". Therefore, the Service User should learn these Terms and Conditions and any other conditions, policies and agreements notified by the Company or appeared on the Application ("Terms of Service") in detail before applying for the use of this Service. By using the Application, the Service User accepts and agrees to abide and be bound by such Terms of Service, including those established by the Company as follows:

1. General Provisions

1.1 The Service User agrees to abide and be bound by the Terms of Service established by the Company. The Service User's use of the Service constitutes the acceptance of these Terms of Service. The Company may modify, amend or change these Terms of Service at any time without prior notification given to the Service User. Additionally, the Service User's continued use of the Service after such modification or amendment constitutes the acceptance of such modification or amendment.

1.2 The Company reserves the right to amend, improve, change or cancel this Service or any part thereof or all of it, whether temporarily or permanently, at any time without prior notification given to the Service User.

1.3 The Company strives to provide the best Service for the Service User’s satisfaction. However, if any of the Company's Service fail, has error or delay, whether due to computer system, internet system, electronic equipment or any other systems related to this Service provision, including the mobile phone network or any other causes, then, the Service User shall not raise such failure as a claim for any damage from the Company.

2. Service User’s Rights, Duties and Responsibilities

2.1 Regarding the registration for Service User of the Application, the Service User must provide the accurate, true, up-to-date and complete personal data in accordance with the conditions as determined by the Company. 

2.2 The Service User agrees to amend and update the personal data previously provided in accordance with clause 2.1 to be accurate, true and up-to-date throughout the time.

2.3 If a login name and password have been assigned for using the Application, then, the Service User agrees to keep the login name and password confidential and exclusive for the Service User itself. If the Service User provides or allows any other persons to use the Service User’s login name and password, or any transaction has conducted in this Application by using the Service User's login name and password, then, it shall be considered as the action performed by the Service User in all respects, and shall be legally binding on the user. In this regard, the Service User shall be fully and solely responsible for any transaction under the Service User’s name.

2.4 In case the Service User exercises the right in bad faith, inappropriately or with fraudulent intent, or in violation of the law, customs, traditions or good morals of the public, or exercises the right in a way that may cause damage to other service users and/or the Company in any respect, then, the Service User shall be fully responsible for such damages incurred.

2.5 For the Service User under 20 years of age, any transaction conduction on this Application, such as ordering the goods or participating in various activities on the Application, must obtain the prior consent from the legal representative and/or parent at every time.

2.6 The Company reserves the right to suspend or revoke the Service User’s status immediately without prior notification for the case where the Company has found that the following actions have been taken:

             2.6.1. The Service User provides false or untrue data for the registration in accordance with clause 2.1, and also fails to amend and update the Service User's data to be up to date in accordance with clause 2.2;

2.6.2. The Service User does not keep the login name and password confidential;

2.6.3. The Service User engages in inappropriate, illegal or immoral conduct, or there is reasonable ground to believe that the Service User may access and use the Application with fraudulent intent or in bad faith, or exercise the right in a way that may cause damage to other service users and/or the Company.

2.7 The Service User shall not perform any action that may affect the normal use, security and integrity of the use of the Application, or the attempt to access any other service users' accounts in violation of the law on computer crime.

If the Service User performs any action affecting the Company or related persons, then, the Service User shall be responsible for any damages incurred. In this regard, the Company reserves the right to consider for legal proceedings.

2.8 Upon using inquiry form or any other systems on the Application, the Service User should comply with the rules as follows:

               2.8.1 The Service User shall not use vulgar or obscene word;

2.8.2 The Service User shall not import, use or provide illegal or offensive content, including but not limited to the content that conveys bullying, threat, harassment, defamation, racism, sexism or ageism;

2.8.3 The Service User shall not import, use or provide the content that aims to promote or incite violence;

2.8.4 The Company recommends the Service User to provide the information in Thai language or English language, because the Company may not be able to respond in other languages;

2.8.5 The method of Identification of the Service User must not be contrary to these Terms or the applicable laws;

2.8.6 The Service User shall not pretend to be or impersonate another person;

2.8.7 The Service User shall not use the Company's system for unauthorized broad communication, for example, sending spam mail;

2.9 The Service User agrees and accepts the "Refund/Return of Goods" Policy, as well as, any other terms, conditions and policies of the Company as appeared on the Application.

3. Limitation of Liability

     3.1 Though the Company regularly reviews the contents and its consistency, the Company cannot guarantee that such contents are accurate, complete or in time. Therefore, the Company may not be responsible, directly or indirectly, for the error, information delay or device connectivity interruption, regardless of whether any person has previously notified or advised the Company about the possibility of such problems.

3.2 The Service User acknowledges that the Company is merely an Application service provider to support and provide channel for sale of goods  via online or internet system to the shops. The Company is not involved with the goods and/or has no duty or liability related to the goods in terms of information provision, advertisement, distribution, delivery, warranty or quality assurance, exchange of goods and refund in any respect. Therefore, the Service User must clearly understand the details of goods and any other conditions of each shop, including those related to the exchange and return of the goods. If the Service User has any complaint, dispute or claim for damage resulting from the aforementioned action of the shop, then, the Service User must pursue the claim directly with the shop. Consequently, the Company may not be responsible for any direct, indirect, specific or consequential damage to the Service User resulting from the aforementioned action.

In this regard, since the company is merely an Application service provider as aforementioned, then, the Service User acknowledge that the Service User’s purchase order transaction confirmation by the Company, whether via the Application, email or any other channels, is solely for the purpose of indicating that the Company has received the transaction from the Service User, and is not related to the validity of the sales contract legally agreed between the Service User and the shop in any respect.

3.3 Service System: The Service User expressly acknowledges and agrees that the Company may not guarantee that the access to or the use of the Application, in whole or in part, shall be available throughout the time, be fast, uninterrupted and error-free. Additionally, it shall not guarantee that the Application shall be free from viruses or any other harmful elements to the Service User’s computer.

3.4 In the following circumstances, the goods shall not be delivered, and the Service User shall receive a refund for the price of the goods in accordance with the Company's and/or the relevant bank's refund process.

(a) The circumstance due to the goods having run out (e.g. the goods are out of stock, the goods are discontinued);

(b) The circumstance due to the price listed on the Application not matching with the actual selling price;

(c) The circumstance due to force majeure, including system error possibly occurring.

3.5 The Company reserves the right to suspend, cancel or change the purchase order, or cancel the coupon or other privileges in accordance with the changed terms and conditions, as well as, the following actions having been taken, if any, without prior notification.

3.5.1 The purchase order that is suspicious or may involve fraud or illegal action;

3.5.2 The purchase order with cash-on-delivery payment methods by using several payments, or using coupon, code or any other benefits by the same Service User or group of service users.

3.5.3 The purchase order from multiple service user accounts, but by the same Service User or group of service users;

3.5.4 The purchase order with the intention of purchasing promotional goods for resale.

3.6 Links to other applications: The Application contains data links to other applications not under the Company’s control. The Company may not be responsible for any content displayed on those applications or for any damage arising from visiting those applications.

3.7 Fraudulent Action or Suspicious Action

In its sole discretion, if the Company has reasonable grounds to believe that the Service User has committed any possible fraudulent or suspicious action or transaction, then, the Company may take the measurements to protect the Company, other service users, shops or third persons from reversals, chargebacks, claims, fees, fines, penalties and any other liabilities. The measurements, in which the Company may take, are:

(i) The Company may close, suspend or restrict the  access to the Service User's account or the Service and/or suspend any transaction conduction;

(ii) The Company may refuse to provide the Service to the Service User immediately or in the future;

(iii) The Company may hold the Service User's money used to pay for the price of goods or held by the Company for a period of time necessary to prevent the risk of liability possibly occurring to the Company or third persons, or where the Company is confident that the shop has committed any possible fraudulent or suspicious action or transaction.

4. Service Fee, Payment and Delivery of the Goods

     4.1 Service Fee Rate

The Service User shall allow the Company, as the Application service provider, to charge the service fee for any Service under the Company's Application. The Company shall notify the Service User regarding the service fee rate upon collection of any service fee. In this regard, the Company reserves the right to change the service fee rate as appropriate without prior consent of or notification to the Service User.

4.2 Delivery of the Goods

            4.2.1 Time and Area for Delivery of the Goods

             The Company reserves the right to modify or change the time and area for delivery of the goods without prior consent of or notification to the Service User.

          4.2.2 Delivery Method

             The Company reserves the right to modify or change the delivery method without prior consent of or notification to the Service User.

4.3 Payment Methods

The Company may arrange for the payment of the Service User via various methods, including the following methods as specified. The Company reserves solely the right to change, suspend or cancel and/or establish any conditions, including but not limited to the minimum value for various types of payment methods without prior consent of or notification to the Service User.

             4.3.1 Credit/Debit Card

                         The payments via credit cards shall be proceeded through third-party payment channels. Additionally, the types of credit cards accepted by these payment channels may vary.

             4.3.2 Cash on Delivery (COD) 

                         The Service User may pay cash directly to the delivery agent at the time at which the Service User receives the ordered goods.

             4.3.3 QR PromptPay Bank Transfer

                         The Service User can make payment via QR PromptPay bank transfer method. In this regard, the system shall display a QR code image so that the Service User can save the image and scan for payment in the Service User’s banking application.

             4.3.4 Mobile Banking Payment

                         The Service User can make payment by conducting transaction via the supported banking application registered by the Service User for financial services.

             4.3.5 Electronic Wallet (E-Wallet)

                         The Service User can make payment via E-Wallet partnered with and/or connected to the Company's Application, such as True Money Wallet.

4.4 The Company shall not be responsible and liable for any loss or damage to the Service User caused by the delivery information and/or payment information entered by the Service User, or by the incorrect payment transfer made by the Service User for the price of the purchased goods. The Company reserves the right to verify the proper authorization given to the Service User to use certain payment methods, and may suspend the transaction until such authorization has been confirmed, or cancel the relevant transaction in case of no such confirmation.

5. Company’s Right

     5.1 The Company shall have the right to amend, change or cancel the Terms of Service without prior notification given to the Service User.

5.2 The Service User agrees and accepts that any trademark, concept and presentation format, as well as, software developed for the use in providing service to this Application are protected by intellectual property law. Any person shall be prohibited from copying it, whether in whole or in part.

5.3 All contents and images displayed in the Application are under the intellectual property law, by which the Company or third person own the intellectual property. The Service User may use those contents only for supporting the use of Application. The Service User shall be prohibited from reproducing those contents and images for the use in any other purposes.

5.4 The Service User agrees that the Company shall have the right to disclose and/or use the Service User's data provided to the Company and its affiliate companies or related persons for performing any necessary and appropriate action, without the Company's notification or request for prior consent from the Service User. Additionally, the Service User shall not claim for any compensation or damage from the Company in any respect. In this regard, such consent shall be deemed effective indefinitely as long as it is not contrary to the relevant laws.

6. Regarding Personal Data

Collection, Use and Disclosure of Personal Data: The Service User acknowledges and agrees that the Company shall collect, use and disclose the Service User’s personal data in accordance with the Company’s privacy policy announced on the Application. In this regard, the Company has already notified the Service User regarding such policy. 

7. Applicable Law

This Conditions of Service and/or any other terms and conditions shall be governed by Thai law, and shall not be under the conflict of law principle. Additionally, the Thai court shall have jurisdiction over the case.

8. Language

This Terms and Conditions in Thai language version shall govern. The translation into other languages shall be provided solely for the convenience to the service user. In case of any conflict or inconsistency between Thai language version and other language version, then, the terms and conditions in Thai language version shall prevail. 

9.  The Service User warrants that the Service User shall not use this service for any unlawful purpose, including the action in such manner that violates public order or good morals, infringes the intellectual property rights of other persons, or violates any other laws. Therefore, if any damage occurs to the Company, or any claim has been made against the Company to be liable due to any action performed by the Service User via this Application, then, the Company shall have the right to immediately suspend or terminate the Service. Additionally, the Service User shall be responsible for compensating the Company for the damage in all respects.

10. Emergency / Complaint

     In case of emergency or complaint regarding the service, the Service User can notify the Company at the User Service Center, telephone number 02-018-7399 or at [email protected]

11. Validity 

If any provision or any part of this Conditions of Service is illegal, invalid or unenforceable under any regulation, rule or law, then, such illegal, invalid or unenforceable term and condition or any part thereof shall not be considered as a part of this Conditions of Service. In this regard, such provision shall not affect the legality, validity or enforceability of the other remaining parts of this Conditions of Service.

12. No Waiver

Failure to exercise any right or remedy by any party as set forth in this Terms shall not be deemed as waiver of such right or remedy.

13. Previous Terms

In case of conflict between this Terms and any previous terms, then, the provisions of this Terms shall prevail, unless expressly provided otherwise.

14. Data Notification under the Royal Decree on the Operation of Digital Platform Service Businesses B.E. 2565

     14.1 Terms of Service, Suspension or Termination of Service, and Service Fee Calculation

             14.1.1 Differential Treatment of Goods, Services or Contents of the Application or of the Shops Offering for the Sale on the Application

The Company has configured the Application's operation in a way that affects the service users' access to or purchase of goods or services differently in some cases.

1. Delivery Area: Some items of the goods with instant delivery service have a restricted sales area. This causes the Service User, who chooses such delivery method and specifies a delivery address outside the sales area, cannot access to such items of the goods;

2. Customer Age: Postpaid telephone SIM cards shall not be sold to the Service User under 18 years of age;

3. Amaze ID Membership: The Service User, who applies for Amaze ID membership, shall obtain the benefits and access to some items of the goods reserved exclusively for Amaze ID members.

14.1.2 Service Fees, Duration, Channels, Methods and Forms of Payment for Compensation, Fees, Other Expenses and All Money or Other Properties related to the Services in which the Company collects from the Service User.

                         The Company shall collect the price of goods and shipping expense from the Service User upon the Service User purchasing the goods via the Application, by which the Company has established the following payment channels. In this regard, it may vary for each item of the goods or each shop. Additionally, some channels may be changed or opened for Service thereafter. Installment payment may be available through some channels as determined by the Company:

                        (i) Credit/Debit Cards;

          (ii) Cash on Delivery, COD;

          (iii) Bank transfer via QR PromptPay;

                          (iv) Payment via Mobile Banking;

                          (v) E-Wallet, such as True Money Wallet

             14.1.3 The Company conducts the marketing to promote and support the sale through other channels as follows: Facebook, TikTok, IG, LINE, X, and other online media, including influencers of all levels.

14.1.4 The Application is an online platform for selling the goods and/or services from the shops, which are consumer goods, both tangible and intangible goods having value  (e.g. gift voucher, discount card, discount code, electronic ticket) and digital goods (e.g., music, photo, movie or computer program, etc.), and delivering them to the Service User. In addition, the Company provides the service for exchanging the accumulated Amaze Points with other accumulated points as determined by the Company.

In this regard, the shop warrants to the Company that the goods and/or equipment to be sold by the shop on the Application must have the characteristics as follows:

                       1) Being of good quality, marketable and suitable for their intended use;

2) Complying with the information, images, qualifications, descriptions, conditions of use and other details as specified on the Application. In this regard, the information, images and descriptions of the goods appearing on the Application must not be illegal or inappropriate to public customs, tradition and good morals, including infringing on the intellectual property of any other persons;

3) Having obtained the permit to sell, manufacture, import and/or advertise strictly in accordance with all relevant laws, ordinances and regulations;

4) The goods must be genuine, new and not infringe on the intellectual property of any person, including not be illegal goods or inappropriate to public customs, traditions and good morals;

5) Being in good condition without defect, and having the correct warranty terms from the manufacturer and/or product owner;

6) The shop is the sole owner of the goods sold on the Application, or has been legally authorized by the manufacturer/product owner for selling them. In this regards, the goods are free from any encumbrance, and no person shall have the right to the goods better than the shop;

7) Having paid customs duty and/or import duty and/or complied with customs clearance procedures and any other related regulations in all respects;

8) In case of the goods being food products, then, the goods and the areas where the food is stored, placed or prepared must be hygienic, with necessary conditions and measurements to ensure that the food products are safe and suitable for consumption and comply with the relevant laws.

14.1.5 The Company reserves the right to suspend or revoke the Service User’s status immediately without prior notification for the case where the Company has found that the following actions have been committed:

                         (i) The Service User provides false or untrue data for the registration with the Company, and also fails to amend and update the Service User's data to be up to date;

(ii) The Service User does not keep the login name and password confidential;

(iii) The Service User engages in inappropriate, illegal or immoral conduct, or there is reasonable ground to believe that the Service User may access and use the Application with fraudulent intent or in bad faith, or exercise the right in a way that may cause damage to other service users and/or the Company.

14.2 Main factors of the algorithm or criteria which the Company uses for ranking or recommending the goods or services to the Service User.

The company ranks the goods on the Application based on the sales volume and/or product views.

14.3 Main factors of the algorithm or criteria which the Company uses for presenting the advertisements for the goods or services to the Service User.

For displaying the goods as advertisements, it shall have “Ads” symbol to be shown for the goods or banner being the advertisement. 

14.4 Main factors of the algorithm or criteria which the Company uses for evaluating the Service User’s satisfaction and feedback.

The Company has not yet established the criteria for evaluating the Service User’s satisfaction and feedback.

14.5 Access to and use of personal data provided by Service User for the use of the Application Service

The Service User can read the details in the Company's Privacy Policy announced on the Application. In this regard, the Company has already notified the Service User regarding such policy. 

14.6 Support Channels, Complaint Handling Process, Dispute Resolution, Timeframe for such actions, and Measurements for mitigating damage and compensating or remedying the persons who have suffered damage from using the Application. 

         In case the Service User has any question, complaint, access request or concern regarding the use of the Application, then, the Service User can contact the Company via the following channels. In this regard, the Company may take time from 1 to 30 days to proceeding with the matter after receiving all relevant documents and information, on case by case basis.

            (i) Email: [email protected]

            (ii) Call Center: 02-018-7399

            (iii) Chat in app 

            (iv) Company's Personal Data Protection Officer: [email protected]

     Upon having received the complaint from the Service User, the Company shall proceed with the complaint handling process as follows:

(i) Investigating the complaint and the damage suffered by each complainant from using the Application;

(ii) Considering on the remedy consistent with the actual damage suffered by each complainant;

(iii) Notifying the complainant about the result of consideration and the action individually.

     14.7 Rating the appropriate level of presentation of the goods, services or contents for each group of Service User.

The Company has not yet rated the appropriate level of presentation of the goods, services or contents for each group of Service User. 

14.8 Actions taken against the goods, services or contents that are considered illegal.

If the Company has discovered that there are illegal goods or services on the Application, then, the Company shall immediately remove the goods listing and/or suspend the sale of such goods.

If the Company has discovered that there is any illegal content on the Application, then, the Company shall immediately remove such content from the Application or correct such content to comply with the law. 

Amaze Membership Service Agreement

This Service Agreement is an agreement between:

(A) Ascend Commerce Company Limited, hereinafter referred to as the “Company”, and its business partner company (“Business Partner Company”) of the one part; and

(B) You, who register for Amaze Member, hereinafter referred to as the “Member” of the other part.

For the use of the Company’s Amaze Membership services and the Business Partner Company’s Membership services, which enables the Member to obtain the benefits from the Company, the Business Partner Company and trading partner company and its business partner company, as well as, to obtain the benefits from “Joint Benefit Offering Program” jointly organized by the Company and Business Partner Company, including the “1 Get 9” Program, point accumulation via Amaze Application and the Business Partner Company’s Membership system, and to participate in various activities as determined by the Company. In this regard, the conditions of offering the benefits for Amaze Member may affect the Member’s rights. The Member agrees and acknowledges that the Member have learnt and agreed to abide by these conditions and this Agreement, as well as, any other policies and agreements notified by the Company or appeared on the Amaze Application (“Terms of Service”) in detail before applying for the use of this service. By pressing the button to apply for an Amaze Membership, it shall be deemed that the Member agrees to abide and be bound by the said Service Agreement, and expresses the intention to participate in the “Joint Benefit Offering Program” of the Company and the Business Partner Company. The details of which are as follows:

1. General Terms and Conditions

1.1 The Member agrees to abide and be bound by the terms of service use set forth by the Company. Members' use of the service shall be deemed to constitute the acceptance of these terms of service. In this regard, the Company may modify, amend or change the terms of service at any time without prior notification given to the Member. Additionally, the Member’s continued use of service after such modification or amendment shall be deemed to constitute the acceptance of such modification or amendment.

1.2 The Company reserves the right to amend, improve, change or cancel this service or any part thereof or all of it, whether temporarily or permanently, at any time without prior notification given to the Member.

1.3 The Company strives to provide the best service for the Member’s satisfaction. However, if any of the Company's services fail, have errors or delay, whether due to computer system, internet system, electronic equipment or any other systems related to this service provision, including the mobile phone network or any other causes, then, the Member shall not raise such failure as a claim for any damage against the Company.

2. Member’s Rights, Duties and Responsibilities

2.1 Regarding the registration for Membership, the Member must provide the accurate, true, up-to-date and complete personal data in accordance with the conditions as determined by the Company, and shall confirm that the Member have made the registration by yourself. 

2.2 The Member agrees to amend and update the personal data previously provided in accordance with clause 2.1 to be accurate, true and up-to-date throughout the time.

2.3 The Member acknowledges that the person applying for Amaze Membership must be at 10 years of age or more. Additionally, the Member confirms that, at the time of applying for Amaze Membership with the Company, the Member is at 10 years of age or more.

2.4 The Member agrees to keep the login name and password confidential and exclusive for the Member. If the Member provides or allows any other persons to use the Member’s login name and password, or any transaction has conducted in the Amaze Application by using the Member's login name and password, then, it shall be considered as the action performed by the Member in all respects, and shall be legally binding on the user. In this regard, the Member shall be fully and solely responsible for any transaction under the Member’s name.

2.5 In case the Member exercises the right in bad faith, inappropriately or with fraudulent intent, or in violation of the law, customs, traditions or good morals of the public, or exercises the right in a way that may cause damage to other members and/or the Company in any respect, then, the Member shall be fully responsible for such damages incurred.

2.6 For Member who has not yet reached legal age, any transaction conduction on the Amaze Application, such as ordering the goods or participating in various activities on the Amaze Application, must obtain the prior consent from the legal representative and/or parent at every time.

2.7 The Company reserves the right to suspend or revoke the Member's Membership status immediately without prior notification for the case where the Company has found that the following actions have been committed: 

           2.7.1. The Member provides false or untrue data for the registration in accordance with clause 2.1, and also fails to amend and update the Member's data to be up to date in accordance with clause 2.2;

2.7.2. The Member does not keep the login name and password confidential;

2.7.3. The Member engages in inappropriate, illegal or immoral conduct, or there is reasonable ground to believe that the Member may access and use the Amaze Application with fraudulent intent or in bad faith, or exercise the right in a way that may cause damage to other members and/or the Company.

3. Rights and Duties of the Company and Business Partner Company in providing the benefits to the Member

3.1 The Company and the Business Partner Company agree that the Company and the Business Partner Company shall have the duty to provide the benefits under the “Joint Benefit Offering Program” including the “1 Get 9 Program” jointly organized by the Company and Business Partner Company, and shall have the duty to arrange for the Member’s point accumulation for spending via Amaze Application and the Business Partner Company’s Membership system, in order to offer them to the Member.

3.2 The Company and the Business Partner Company agree to provide the benefits pursuant to clause 3.1 properly for each Member. In this regard, the Member agrees and accept that the benefits which the Company, its Business Partner Company or trading partner company offers to the each Member may vary, depending on each Member's purchase history, promotion program for each type of goods and/or the marketing policies of the Company, its Business Partner Company or trading partner company.

3.3 Membership Applying with Business Partner Company

3.3.1. The Member agrees and accepts that, in order to obtain the maximum benefits of Amaze Membership, the Member agrees and acknowledges that the Company has the duty to facilitate the Member for applying for membership with each Business Partner Company. In this regard, the Company shall send the necessary Member data, including but not limited to the citizen identification number, name, family name, telephone number and date of birth, to each Business Partner Company for applying for membership with such Business Partner Company, as well as, shall update the Member data for any change in the future to each Business Partner Company.

3.3.2. The Member agrees and accepts that the Company shall have the duty merely to send the necessary Member data to the Business Partner Company for applying for membership. The consideration for approval of membership status of each Business Partner Company is subject to the terms and conditions of each Business Partner Company, and is solely the right of the said Business Partner Company.

3.3.3. The Member agrees and accepts that the benefits as a Member of each Business Partner Company are considered and offered by each Business Partner Company to the Member under the terms and conditions of each Business Partner Company. The Company is not involved in the consideration of such benefit offering in any way, regardless of whether such benefits appear on the Company's Application or not.

3.4 Benefits under the “Joint Benefit Offering Program”

          3.4.1. The Member agrees and accepts the participation in various “Joint Benefit Offering Program” jointly organized by the Company and Business Partner Company, including the “1 Get 9 Program”, to obtain the benefits from the holistic data ecosystem of the Company and the Business Partner Company, and to obtain the intercompany, cross-application or cross-platform benefits under the services of the Company and Business Partner Company, which are the leading companies in the country, collaborating to offer the benefits to the Member, both current and new clients of the Company and Business Partner Company. In this regard, the Member shall obtain the benefits from the Company and Business Partner Company via both online and offline channels.

3.4.2. The Member accepts and understands that, in order to enable the Company and the Business Partner Company to fulfill the obligations hereto in providing the Member with benefits from various “Joint Benefit Offering Program” jointly organized by the Company and Business Partner Company, including but not limited to the “1 Get 9 Program,” the Company and Business Partner Company need to disclose or transfer the Member personal data between the Company and the Business Partner Company for the purpose of offering the benefits pursuant to the “Joint Benefit Offering Program” to the Member. Such personal data includes the name, family name, citizen identification number/passport number, date of birth, location and address, shipping address, telephone number, email, details about the purchases of goods or services, usage behavior of the Amaze Application, usage behavior of the Business Partner Company’s Application, personal data recorded and stored in the multi-purpose citizen identification card (Smart Card), as well as, information provided from any inquiry or interaction with the Company (e.g., opinion, feedback, Member’s questions).

3.4.3. The Member accepts and understands that, in order to enable the Member to obtain the benefits from various “Joint Benefit Offering Program” jointly organized by the Company and Business Partner Company, including but not limited to the “1 Get 9 Program”, the Company and Business Partner Company need to process the Member personal data as specified in clause 3.4.2 for the purpose of analyzing or predicting the preference or behavior, researching, developing, improving the products and marketing planning. This’s for the Company and each Business Partner Company to offer the goods and services, promotional benefits and various offers of the Company and Business Partner Company, which are analyzed and selected appropriately for the Member.

4. Returns and/or Accumulated Points

4.1 The Member agrees and accepts that if the Member returns the goods, then, the Member shall return the accumulated points received from such returned goods, as well as, premium gift redeemed by the accumulated points, to the Company. In case the premium gift cannot be returned in perfect condition, then, the Member shall return by cash equivalent to the value of the premium gift instead. In this regard, the Member shall allow the Company to deduct the value of the accumulated points and/or the value of the premium gift from the price of goods in which the company shall reimburse the Member.

4.2 The Member agrees and accepts that if the Member uses the accumulated points as a discount for purchasing the goods from the Company or the shops as designated by the Company, and some items of goods have been returned from such payment, then, the Member shall not receive back the accumulated points used as discount at that time.

5. Rights and Duties of the Company and Business Partner Company and of the Member in Point Accumulation from Price Payments for the Goods and/or Services

5.1 The Member agrees and accepts that if the Member desires to accumulate Amaze Points, then, the Member must present the Amaze Membership at the place of service designated by the Company only. In this regard, the Company agrees and accepts that the Company has the duty to arrange for the Member’s Amaze point accumulation in accordance with the conditions as determined by the Company.  

5.2 The Member agrees and accepts that the Amaze point accumulation from the payment for price of goods and/or services shall be in accordance with the promotional program for each type of goods as determined by the Company and/or the Company's marketing policies and/or the terms and conditions as specified by the Company.

5.3 The Members can check the accumulated Amaze Point on the Amaze Application.

5.4 The Member agrees and accepts the conditions for the use of the accumulated Amaze Point as determined by the Company. The Company shall have the right to amend or change the details of the use of Amaze Point at any time, by which the Company shall notify in writing via the Amaze Application or any other channels of the Company.

5.5 The Company agrees to provide service to facilitate the exchange of accumulated point from the membership systems of the Business Partner Company and any other companies that are the trading partners of the Company, including the Business Partner Company ("Trading Partner Company"). In this regard, the Member agrees and accepts the Company's terms and conditions regarding the exchange of Trading Partner Company’s accumulated points to be the accumulated Amaze Point, and the exchange of the accumulated Amaze points to be the Trading Partner Company’s accumulated points. In this regard, the Company shall have the right to amend or change the details of the exchange of accumulated point at any time, by which the Company shall notify in writing via the Amaze Application or any other channels of the Company.

5.6 The Member accepts and understands that, in order to enable the Company and the Business Partner Company to fulfill the obligations hereto in facilitating the exchange of accumulated point in the Trading Partner Company's Membership system, the Company and the Trading Partner Company need to disclose or transfer the Member personal data between the Company and the Trading Partner Company for the purpose of facilitating the exchange of accumulated point in the membership system. Such personal data includes citizen identification number, name, family name, telephone number and date of birth, as well as, Amaze membership code or the membership code of other Trading Partner Company's Membership system.

5.7 The accumulated point received by the Member from each Trading Partner Company shall have validity and benefits in accordance with the terms and conditions as determined by each Trading Partner Company.

6. Cancellation
   6.1 The Member agrees and accepts that the Company shall have the right to refuse this membership application, or shall be able to cancel the membership of the Member at any time without needing to specify the reason for such refusal/cancellation.

6.2 If the Member desires to cancel the membership, this can be proceed via the Amaze Application.

6.3 In case the Member cancels the membership as per clause 6.2, then, the Member shall agree and accept that:

6.3.1. The membership cancellation shall be effect immediately upon membership cancellation made by the Member via the Amaze Application. 

6.3.2. The Member can recover such membership account within 90 days from the date at which the Member has made membership cancellation as per clause 6.2.

6.3.3. The Member can re-apply for membership after 90 days from the date at which the Member has made membership cancellation as per clause 6.2. The Member accepts that such application shall be re-applied for Amaze membership, and such new membership account cannot obtain any benefit from the cancelled membership account.

6.4 The Member agrees and accepts that the cancellation of Amaze membership shall not affect other memberships with each Business Partner Company applied by the Member via Amaze Application or connected to the previous Amaze membership of the Member. In this regard, if the Member desires to cancel the membership with any Business Partner Company, then, the Member must contact such Business Partner Company directly.

6.5 The Member agrees and accepts that, upon the Member’s Amaze Membership having been cancelled, any other membership accounts connected by the member to the Member’s Amaze membership account shall be immediately disconnected. Additionally, any action related to such connection shall also be suspended.

7. Disputes or Fraud

7.1 In case of dispute regarding the Member's accumulated points or benefits to be obtained by the Member, then, the Member agrees and accepts that the Company shall have the duty and power to investigate the Member's usage data and/or point accumulation. If the Company finds the error in awarding the accumulated points to the Member, then, the Company shall retroactively adjust the points for the Member only for the error occurring not more than 180 days prior to the date at which the Member make such dispute, and the company's decision shall be final.

7.2 In case of fraud, forgery or any fraudulent action to obtain the accumulated points for redeeming the premium gift and/or goods and/or services, whether in whole or in part, committed by the Member or other persons permitted by the Member to do so, then, the Member agrees and accepts that the Company shall have the right to refuse the transfer of the Member's benefits.

8. Amendment
   8.1 The Member agrees and accepts to be bound by the terms and conditions of membership set forth by the Company at the time of request for applying membership, including possible amendment in the future, by which the Company shall notify in writing via the Amaze Application or any other channels of the Company.

8.2 The Member agrees and accepts that the Company shall have the right to change the terms and conditions of membership, premium gift redemption and various benefits and privileges. In case of dispute, the Company's decision shall be final.

9. Company’s Rights

The Member agrees and accepts that any trademark, concept, presentation format, content, image and various media developed for the use in providing service to Amaze Member are protected by intellectual property law, in which the Company or third person owns the intellectual property. The Member shall be prohibited from reproducing or copying it, whether in whole or in part.

10. Regarding Personal Data

The Member acknowledges and agrees that the Company and the Business Partner Company shall collect, use and disclose the service user’s personal data in accordance with the privacy policy announced on the Amaze Application. In this regard, the Company has already notified the service user regarding such policy. 

11. Applicable Law

This Service Agreement and/or any other terms and conditions shall be governed by Thai law, and shall not be under the conflict of law principle. Additionally, the Thai court shall have jurisdiction over the case.

12. Language

This Agreement in Thai language version shall govern. The translation into other languages shall be provided solely for the convenience to the Member. In case of any conflict or inconsistency between Thai language version and other language version, then, Thai language version shall prevail. 

13. Member's Warranty

The Member warrants that the Member shall not use this service for any unlawful purpose, including the action in such manner that violates public order or good morals, infringes the intellectual property rights of other persons, or violates any other laws. Therefore, if any damage occurs to the Company, or any claim has been made against the Company to be liable due to the Member's use of the Amaze member services, then, the Company shall have the right to immediately suspend or terminate the services. Additionally, the Member shall be responsible for compensating the Company for the damage in all respects.

14. Emergency / Complaint

14.1 In case of emergency or complaint regarding the service, the Member can notify the Company at the Member Service Center, telephone number 02-018-7399 or at [email protected]

15. Validity 

If any provision or any part of this Service Agreement is illegal, invalid or unenforceable under any regulation, rule or law, then, such illegal, invalid or unenforceable provision and condition or any part thereof shall not be considered as a part of this Service Agreement. In this regard, such provision shall not affect the legality, validity or enforceability of the other remaining parts of this Service Agreement.

For the purpose of applying for Membership with CP ALL Public Company Limited and CP Axtra Public Company Limited ("Affiliate Companies"), upon the Member having accepted the terms and conditions of Membership of the aforementioned Affiliate Companies, Ascend Commerce Company Limited, as the data processor of the Affiliate Companies, shall send the necessary data of the Member, including but not limited to the citizen identification number, name, family name, telephone number and date of birth, to each Affiliate Company for the purpose of applying for membership with each aforementioned Affiliate Company, as well as, updating the Member data, if changed in the future, to each Affiliate Company.

• ALL Member, Click this link for details.
• My Lotus’s, Click this link for details.
• Makro Pro, Click this link for details.